Privacy Policy

Welcome to PatraParbon. We offer premium, eco-friendly paper and wooden tableware, including plates, spoons, and other essential dining items.

Your privacy is incredibly important to us. Because our platform does not require you to create an account or log in, we only collect the bare minimum information needed to process your orders securely. This Privacy Policy explains what data we collect, why we need it, how we protect it, and your rights regarding your information.

1. What Data We Collect & Why We Need It

Since PatraParbon is a direct-order e-commerce platform, we only ask for the details necessary to get your premium eco-friendly tableware from our warehouse to your doorstep.

• Full Name — to address your package correctly and personalize communication.
• Email Address — for order confirmations, digital invoices, and tracking updates.
• Full Shipping Address — shared with logistics partners for physical delivery.
• Contact / Phone Number — for delivery partners to reach you and for transactional SMS.

2. Payment Information Security

Important: PatraParbon does not collect, view, or store your credit card, debit card, UPI, or net banking credentials. All payments are processed by our third-party Payment Gateway partner. We only share basic billing details (Name, Email, Phone) with the gateway to generate your bill.

3. How We Share and Use Your Data

We do not sell or rent your personal information. We share data only:

• With payment gateways to process payments and generate legal bills.
• With delivery partners — only Name, Address, and Contact Number.
• For internal accounting to track sales, manage stock, and file taxes.
• Marketing (optional) — only if you explicitly opt in at checkout. Unsubscribe any time.

4. Data Security & Encryption

• All personal data is transmitted over secure HTTPS/SSL channels.
• Sensitive fields are encrypted at rest in our database.
• No account logins means no passwords to steal — reducing risk.

5. Other Essential Policies

A. Cookies

We use basic cookies to remember your shopping cart. These do not store personal details and expire when you complete your purchase or close your browser.

B. Third-Party Links

Our website may link to external payment gateways or social media pages. We are not responsible for their privacy practices.

C. Data Retention

We retain order details only as long as necessary to fulfill orders, handle returns, and meet legal tax/accounting requirements.

6. Your Rights & How to Control Your Data

• Ask us what data we have stored about your past purchases.
• Request that we update incorrect details.
• Request the permanent deletion of your customer record.

Support & Data Deletion

📧 Support: support@patraparbon.in
❌ Data Deletion: delete@patraparbon.in (please mention the email or phone used for your purchase).